Module 2
How to Make People Feel Heard
Being the person others want to talk to (without saying much)
Beginner
30 minutes
4 lessons
Most of us listen the way we wait for an Uber: impatiently, and while doing something else. Learn how to make people feel heard and understood, without accidentally becoming everyone's unpaid therapist.
Key Insights
- Why a lot of 'listening' is really competitive waiting (and how to break the habit)
- The three levels of listening, from self-focused to taking in the whole room
- How to quiet your internal narrator when it won't stop commentating
- How to help people feel heard without fixing, advising or one-upping them
Practical Takeaways
- Listen with your whole body, not just the bit between your ears that's planning your reply
- Use the pause-reflect-respond technique (radical idea: thinking before you speak)
- Practise listening without jumping straight into solution mode
- Give people room to think out loud without feeling judged
Lessons in This Module
Lesson 1: The Listening Spectrum
Internal, focused, and global listening modes
Lesson 2: Taming Your Internal Narrator
Managing mental distractions whilst listening
Lesson 3: Reflective Listening Techniques
Mirroring, paraphrasing, and emotional labelling
Lesson 4: The Language of Listening
Non-verbal cues that signal deep attention
Related Modules
Beginner
Why Some Conversations Just Click
What research says about why people enjoy talking with you (and where the pop science goes too far)
25 minutes
Intermediate
Question Architecture
Crafting questions that open hearts and minds
30 minutes
Advanced
The Hard Conversations That Matter Most
How to say what needs saying without torching the relationship
35 minutes